Shipping Locations
We currently ship only in the United States including Alaska, Hawaii, and Puerto Rico.

Shipping Options and Cost
You can choose from a variety of shipping options at the time of placing the order. The shipping calculator in the shopping cart provides the shipping cost before you confirm the order. The product weights used to calculate the shipping cost are a close approximation to the actual weight of your shipment. The orders’ shipping distance is calculated between the destination address and our shipping facility based in the Northern Virginia.

The shipping options, approximate delivery times and cost for domestic shipping are shown below.

* These are suggested delivery times in business days. It may take a little longer during the Christmas holiday season. The actual time depends on the origin and destination address. All estimated shipment delivery times displayed throughout the website are calculated from the time when the orders are ‘Processed’, not from when the orders are ‘Placed’. Deliveries to Alaska, Hawaii and other locations outside continental United States may generally take much longer. It is recommended to use expedited shipping options for these locations. Every effort is made to ship orders from our shipping facility the next business day provided the item is in stock. Generally expedited orders will arrive by 8pm local time on the estimated date of arrival.

** The shipping and handling costs are estimates and the final cost depends on the weight and distance from shipping facility. All shipping costs are in US dollars and are subject to change at any time.

APO and FPO Shipping
We current do not ship to APO and FPO addresses. We plan to expand shipments to APO/FPO addresses in the near future. Please check back soon to get the latest update on international deliveries.

APO stands for "Army Post Office," and is associated with US Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with US Navy installations and ships in the United States

International Shipping
We currently ship orders only in the United States. We plan to expand shipments to Canada and other international destinations in the near future. Please check back soon to get the latest update on international deliveries.

Undeliverable and Lost Packages
Please verify your shipping address before placing you order. We generate our shipping labels from the address information you provide us. If you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is re-routed back to us due to customer error or you refused delivery of package, the order will be subject to our Return Policy guidelines. We can not re-ship orders that return to us as undeliverable. Customers are welcome to re-order the products again.

If on the other hand, the order is returned to us due to our error, we will make every effort to re-ship the order at the earliest at our cost using the previously selected shipping option.

We are not responsible for any lost packages which are incorrectly addressed due to customer error. By placing an order with us, you and Vita Living agree to use the shipping carriers tracking information as the final determinant in assessing whether or not a package was delivered. If the shipping carriers tracking information shows that a shipped package has not been delivered, we will gladly re-ship the package. At times, the shipping carrier may leave the package(s) near your door when no one is available to accept the package.

If you contact us for an address correction after you have placed an order, every effort will be made to correct the shipping address before your package is shipped from our shipping facility. However, once your package has been processed and shipped, your order will be subject to our Return Policy guidelines. If your package is re-routed, returned or lost, all policies related to Undeliverable and Lost Packages apply.

Order Fulfillment
We always strive to fulfill your order correctly and expeditiously. Orders typically ship by the next business day. A business day is considered from Monday to Friday 8am to 5pm ET. All orders received over the weekend (Saturday - Sunday) will be processed on the next business day. Depending on the items you have selected in your order, your order could be split up into multiple shipments each containing parts of the same order.

Back Orders
Sometimes due to exceptionally strong demand for some of our products, we may not have ready stock on hand. Every attempt will be made to process the order at the earliest possible. If any product is not in stock for an order, we will split up your order into multiple shipments and send the available items immediately. The back order item will be delivered separately as soon as it is available. We will make every effort to notify you about back order items as soon as possible.

Order Condition
We make every effort to ensure that all orders are packed safely and follow the guidelines of the shipping provider so that the order reaches you in the best possible condition. However, once a package leaves our shipping facility, we have limited control over it. Our customer service department will be available to help you in case of problems.

Order Tracking
On placing an order, you will receive an email with your order details. Please ensure that our email orders@VitaLiving.com is added to your address book so as to ensure that you receive our emails. You would be able to track the order using a tracking code provided on our website. You can use the Tracking Code and go to the shipping providers website or call them to get up-to-date delivery status.